Dr. David Hales

Chapter 10

When Choices Must Be Made; Leadership in a Time of Choosing

  • Dr. David Hales President, Second Nature

About ARAMARK Higher Education

ARAMARK Higher Education provides dining, facilities management, and concessions services to more than 550 clients and 3 million students in North America. We are innovative leaders in the student experience and campus transformations, helping campuses thrive. Deep insight gained from more than 300,000 students annually fuels program growth and satisfaction, while expertise with operational systems allow us to consistently deliver great experiences and measurable outcomes. Our approach to hiring, training, and developing a diverse workforce further enables colleges and universities to succeed.

Outsourcing Essentials

Outsourcing Essentials is a repository of information, articles, essays, and research about outsourcing services in higher education.


ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In FORTUNE magazine’s 2009 list of “World’s Most Admired Companies,” ARAMARK was ranked number one in its industry, consistently ranking since 1998 as one of the top three most admired companies in its industry as evaluated by peers and analysts. ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 260,000 employees serving clients in 22 countries. Learn more at the company’s Web site, www.aramark.com, or www.twitter.com/aramarknews.

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